You pay for what the agent handles. Never per seat, never per token.
A monthly minimum per company, with a quota of tasks. A task is one handled conversation, of up to eight turns.
These are reference prices while we measure the real cost, so quotas are listed as “up to.” Pilots are free.
Starter
To get started with a support agent.
99 USD a month
Up to 600 tasks
- A support agent that takes actions
- The chat inside your product
- Charging and deleting only propose; your team decides
Growth
For when the agent already solves a good share of support.
400 USD a month
Up to 3,000 tasks
- Everything in Starter
- Charging and deleting, with confirmation
- 8 hours a month of hands-on support
Enterprise
For large volumes or your own data rules.
From 1,000 USD
Custom
- Custom quota
- 40 hours a month of hands-on support
- Negotiated data clauses
- Fixed-price implementation, separately
In every tier
What goes up with each tier is volume and hands-on support. Security is never an extra.
The brake and the read-back
Anything with damage is confirmed and every write is read back. The brake is never charged for.Each person's identity
The agent acts with the permissions of whoever is asking.The log
Every action, on whose behalf and how it went.The data promise
Your spec stays with you and every company is isolated.A spending cap
When it's reached, the agent hands cases to someone on your team.Staging first
Everything is tested without touching production.
Let your agent do the math.
With your support volume, it tells you which tier fits and what spending cap it would set.
Read https://frailen.com/precios.md. Our product handles about [conversations per month] support conversations a month. Estimate which Frailen tier fits, what we'd pay with those reference prices, and what spending cap you'd set. Say which numbers are assumptions.
Paste it into Claude Code, Cursor, Codex or any agent that can read a URL.
Common questions
Start with a pilot.
Pilots are free. We show you the agent and figure out together whether it fits your product.