# Frailen pricing

> You pay for what the agent handles. Never per seat, never per token.

A monthly minimum per company, with a quota of tasks. A task is one handled conversation, of up to eight turns.

These are reference prices while we measure the real cost, so quotas are listed as "up to." Pilots are free.

## Tiers

| Tier | Price | Quota | For | Includes |
| --- | --- | --- | --- | --- |
| Starter | 99 USD a month | Up to 600 tasks | Getting started with a support agent | A support agent that takes actions; the chat inside your product; charging and deleting only propose, your team decides |
| Growth | 400 USD a month | Up to 3,000 tasks | When the agent already solves a good share of support | Everything in Starter; charging and deleting, with confirmation; 8 hours a month of hands-on support |
| Enterprise | From 1,000 USD | Custom | Large volumes or your own data rules | Custom quota; 40 hours a month of hands-on support; negotiated data clauses; fixed-price implementation, separately |

## In every tier

What goes up with each tier is volume and hands-on support. Security is never an extra.

- **The brake and the read-back.** Anything with damage is confirmed and every write is read back. The brake is never charged for.
- **Each person's identity.** The agent acts with the permissions of whoever is asking.
- **The log.** Every action, on whose behalf and how it went.
- **The data promise.** Your spec stays with you and every company is isolated.
- **A spending cap.** When it's reached, the agent hands cases to someone on your team.
- **Staging first.** Everything is tested without touching production.

## Common questions

- **What is a task?** One handled conversation, of up to eight turns. Tasks over the monthly quota are charged separately, up to the spending cap you set.
- **What happens when the spending cap is reached?** The agent stops handling and passes cases to someone on your team. Nothing extra is charged.
- **Is there a free plan?** There's no permanent free plan. Pilots are free.
- **In what currency?** When there's billing, in Colombian or Mexican pesos, with a local electronic invoice. The prices on this page are in dollars as a reference.
- **Why not per seat?** Because the agent isn't one more person on the team: it charges for what it handles, and you see what it handles in the meter.

## More

- Book a demo: [/demo](/demo) · Home: [/index.md](/index.md)
- This page in Spanish: [/es/precios.md](/es/precios.md)